Support Services
Our support services are designed to provide you with the assistance and resources needed to keep your operations running smoothly.
Comprehensive Support for Seamless Operations
We offer a range of services to address both technical and customer service needs:
Dedicated Phone Lines:
Direct access to our support team for immediate assistance with any issues or inquiries.
Technical Support:
Expert technical assistance to troubleshoot and resolve problems quickly and efficiently.
Customer Service:
Friendly and knowledgeable customer service representatives ready to help with any concerns or questions.
Call and Email Logging:
Systematic logging of all calls and emails to ensure no issue goes unresolved and to maintain comprehensive records.
Email Triage:
Efficient sorting and prioritizing of emails to ensure urgent matters are addressed promptly.
Out of Warranty:
A full range of support processes and services are available for out of warranty or non-warranty issues.
Specialized Support Features
Firmware Rollouts:
Managed firmware updates to keep your equipment running with the latest features and security patches.
Customer Branded Portals:
Customizable portals that provide a real-time overview of jobs and scheduling, visibility into your service stock status, and access to customer feedback.